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FAQs

CookDocs is available in nearly every country. Our support teams are based between the U.S and the Middle East, so service and inquiry response times will vary outside of these time-zone hours. All countries will be invoiced in their native currency, rather than USD as before. Customers may be charged a foreign exchange fee by their credit card company or bank.
The CookDocs admin portal works on any modern desktop browser. For on-site employees and managers, the checklist module is accessible via our mobile app, which can be downloaded on any smartphone device. If you’re not ready to use smartphones, we recommend mini tablets for ease of use. For temperature monitoring, sensors and gateways are purchased directly from CookDocs, and all monitoring, alerts, and reports can be accessed from any smartphone device.
CookDocs operates at its best as a free-standing solution. However, all data can be easily exported if needed. We do offer custom integrations for enterprise clients. If you’re looking for a tailored integration within your tech stack, reach out to our sales team or your customer support representative.
CookDocs systems are in-line with all ISO 22000 & HACCP principles to ensure your operations are always compliant with industry standards and regulations. We take pride in helping kitchens maintain a clean, safe environment while meeting regulatory requirements.